Nondiscrimination & Communication Assistance

About this proposed notice

This draft is for the clinic to review against its actual policies and applicable civil-rights requirements. The clinic must confirm coverage under Section 1557 and other laws, identify its responsible contact, approve its grievance process, and verify its assistance arrangements before using this as an official notice. The commitments below are proposed for that approval.

Equal access to care

Huntsman Spinal Clinic will comply with applicable civil-rights laws and will not exclude people, deny services, or treat people differently on the basis of race, color, national origin, sex, age, disability, or another status protected by applicable law. National-origin protections include applicable protections for people with limited English proficiency.

Disability-related assistance

When needed to provide accessible services and an equal opportunity to participate, the clinic will provide reasonable modifications and appropriate auxiliary aids and services without charge and in a timely manner. Depending on the circumstances, these may include qualified sign-language interpreters, information in large print or another accessible format, and other effective communication aids.

Tell staff the type of help you need and your preferred way to communicate. You do not have to use an inaccessible website feature to ask for help. For a website barrier, see the Accessibility Statement, which also describes current limitations of this approval site.

Language assistance

When necessary to provide meaningful access under applicable law, the clinic will provide timely language assistance without charge. This can include qualified interpretation and written or electronic translated information. Tell the clinic your preferred language when requesting an appointment or information.

This English-language draft is not a substitute for a required multilingual Notice of Availability. Before launch, the clinic must approve and provide the appropriate translated notices and alternate formats for the states and populations it serves.

How to request assistance

Ask staff to connect you with the person responsible for accessibility, language assistance, or civil-rights concerns. Explain the help you need and how you would like to be contacted. Do not include detailed medical records in ordinary email. The clinic’s designated coordinator, direct contact details, and mailing address must be added before this draft is adopted.

Raise a concern or request a grievance process

If you believe you have been denied appropriate assistance or experienced discrimination, you may contact the clinic using the details above and ask how to file a grievance. The proposed policy is to provide help with filing when needed, review concerns through the clinic’s approved process, and prohibit retaliation against anyone for raising a concern or exercising a protected right.

The clinic must confirm any required formal grievance procedure, responsible coordinator, accessible filing methods, and response process before adoption. This draft does not invent a complaint deadline or represent that an unverified process is already in place.

Contact the Office for Civil Rights

You may also file a civil-rights complaint directly with the U.S. Department of Health and Human Services Office for Civil Rights. Instructions and the complaint portal are available on the HHS civil-rights complaint page. Calling or writing the clinic does not replace your right to contact an enforcement agency.

References and final review

This draft uses the notice topics described in 45 CFR 92.10 and the assistance-notice requirements in 45 CFR 92.11. Applicable requirements and any relevant court orders should be confirmed by the clinic’s compliance or legal reviewer. Approval of website wording must be supported by the corresponding services and procedures.